Privacy Policy

Ticket & Venue is committed to protecting your personal information and respecting your privacy rights. This Privacy Policy outlines the types of data we collect, how we use it, and how we safeguard it.

Information We Collect

Personal Information (via forms, registration, checkout):

  • Full Name
  • Email Address
  • Phone Number
  • Address (optional)
  • Company Name & Passport Number (for conferences only)
  • Payment and transaction details

Automatically Collected Data:

  • IP address
  • Device type and operating system
  • Browser type
  • Referral URLs
  • Cookies and usage logs

How We Use Your Information

We use your information to:

  • Process event registrations and payments
  • Communicate order confirmations and reminders
  • Issue digital tickets and invitation letters
  • Customize your experience based on interests and event history
  • Improve our platform’s performance and usability
  • Comply with applicable laws and financial regulations

Data Sharing and Disclosure

We do not sell your data, however, we may share data:

  • With event organizers for attendee verification and planning
  • With payment processors (Paystack, Squadco) for secure transactions
  • With legal or regulatory authorities when required by law
  • With technical vendors for server hosting and platform maintenance

Cookies and Tracking

We use cookies to:

  • Store login sessions
  • Personalize event suggestions
  • Measure site traffic and usage behavior

You can manage or disable cookies in your browser settings. Note that some features may not work properly if cookies are disabled.

Data Security

We implement industry-standard encryption and server security practices, including:

  • SSL for all transactions
  • Two-factor authentication for admins
  • Firewall and anti-malware protection
  • Regular platform audits and backups

Your Rights

You have the right to:

  • Request access to your stored data
  • Correct or update your information
  • Request data deletion (subject to legal and operational limits)
  • Opt out of marketing communications

To exercise these rights, email support@ticketandvenue.com

Data Retention

We retain personal information only as long as necessary for business and legal purposes. Inactive accounts may be deleted after 24 months of inactivity.

Third-Party Services

We are not responsible for privacy practices of third-party websites or platforms linked through Ticket & Venue.